Aceasia9 is committed to protecting the privacy and personal data of every member in Malaysia. This Privacy Policy clearly explains how we collect, use, store and safeguard your information.
Aceasia9 (aceasia9.net) takes member privacy very seriously. As one of Malaysia's leading online sports betting and casino platforms, we understand that your trust depends not only on the quality of our services, but also on how responsibly and transparently we handle your personal data.
This Privacy Policy has been prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and sets out in detail how aceasia9 collects, processes, stores, and protects your personal data when you use our platform — including the aceasia9.net website, mobile app, and all our official communication channels.
This Privacy Policy applies to all users and registered members of the aceasia9 platform, regardless of whether you access our services via desktop, smartphone or tablet. It covers all your interactions with aceasia9 — from account registration and Sports Betting and casino activity, to financial transactions and communications with our customer support team.
Aceasia9 acts as the Data Controller (Data Controller) in respect of the personal information you provide to us. We are responsible for ensuring your data is processed lawfully, fairly and transparently in accordance with applicable data protection legislation in Malaysia.
Aceasia9 collects several categories of personal data depending on how you interact with our platform. Below is a summary of the types of data we collect:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Identity verification (KYC), legal compliance |
| Contact Data | Mobile number, email address, residential address | Account communications, transaction notifications |
| Financial Data | Bank account number, bank name, e-wallet number | Processing deposits and withdrawals |
| Usage Data | Betting history, games played, login timestamps | Service improvement, fraud prevention |
| Technical Data | IP address, device type, web browser, cookie data | Account security, platform analytics |
| Communications Data | Live chat logs, support emails, feedback | Customer service improvement, dispute records |
Aceasia9 does not collect sensitive data such as health information, religious beliefs, or political views unless specifically required and you have given explicit consent for that purpose.
Your personal data is collected by aceasia9 through the following channels and methods:
Aceasia9 uses the personal data we collect solely for legitimate, clearly stated purposes. We will not process your data in a manner inconsistent with the original purpose of collection without your prior consent. The primary purposes for which aceasia9 uses your data are as follows:
Aceasia9 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. However, we may share your personal data with specific parties under limited and controlled circumstances as follows:
All third parties that receive your personal data from aceasia9 are required to uphold data protection standards equal to or higher than our own. We do not permit third parties to use your data for any purpose other than those specified by aceasia9.
Aceasia9 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The key security measures we practise include:
While aceasia9 takes all reasonable precautions, no system is entirely free from security risks. We encourage you to play your part in protecting your account by using a strong, unique password and never sharing your login details with anyone.
Aceasia9 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. The following are our data retention guidelines:
| Data Type | Retention Period |
|---|---|
| Active account data (name, email, phone) | Throughout active account + 7 years after closure |
| Financial transaction records | 7 years (Malaysia AML requirement) |
| KYC documents (MyKad, bank proof) | 5 years after account closure |
| Betting activity logs | 2 years after last activity |
| Customer support communication logs | 3 years |
| Cookies & technical data | Up to 13 months |
Once the specified retention period has lapsed, aceasia9 will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual.
The aceasia9 platform uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and assist in fraud prevention. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the aceasia9 platform and prevent you from accessing certain features.
As an aceasia9 member and subject to Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data aceasia9 holds about you at any time.
You have the right to request corrections to any inaccurate or outdated personal data we hold about you.
In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
You may withdraw your consent to data processing at any time, including opting out of marketing communications.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
You may request your personal data in a machine-readable format for transfer to another service provider.
To exercise any of the rights above, please contact the aceasia9 Privacy Officer at privacy@aceasia9.net. We will process your request within 21 working days from the date of receipt. We may need to verify your identity before processing any data-related requests.
The aceasia9 platform is strictly for individuals who are aged 18 years and above. aceasia9 does not knowingly collect or process personal data of children or minors. If you believe that someone under the age of 18 has registered or used the aceasia9 platform, please contact us immediately at support@aceasia9.net.
Should aceasia9 discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Any balance held in an account belonging to a minor will be frozen and referred to the relevant authorities in accordance with established procedures.
Aceasia9 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. Any material changes to this Privacy Policy will be communicated to members via:
It is your responsibility to review this Privacy Policy periodically. The "Updated" date at the top of this document indicates when the aceasia9 Privacy Policy was last amended. Your continued use of the aceasia9 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding the aceasia9 Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:
We are committed to addressing all privacy-related enquiries and complaints seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to submit a complaint to Department of Personal Data Protection (JPDP) Malaysia which serves as the regulatory authority for the PDPA 2010.
All personal data and financial transactions on aceasia9 are protected by 256-bit SSL encryption — the same technology used by leading Malaysian banking institutions such as Maybank and CIMB. Your data is secured end to end.
Aceasia9 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We don't simply meet the legal minimum — we hold ourselves to a higher privacy standard than what is required.
You have full control over your personal data at aceasia9. Easily access, amend, delete, or restrict the use of your data through your account settings or by contacting our responsive privacy team.
Aceasia9 has never and will never sell members' personal data to advertisers or third-party data brokers. Your data belongs to you — we use it solely to improve your experience on the aceasia9 platform.
The aceasia9 Data Privacy Officer team is committed to addressing all privacy-related requests and complaints within 3 business days. You won't be left waiting long for clarity on your personal data.
Aceasia9 believes in full transparency. We tell you exactly what data we collect, why we need it, and how long we keep it — no hidden agendas, no confusing fine print.
Over 500,000 Malaysian members have entrusted their data to aceasia9. Register today and enjoy a safe, transparent, and responsible sports betting and casino platform.